Shipping Policy
For customers purchasing from outside the UK or for exports from Ghana and the UK
Processing Time
Orders are processed within 1–3 business days. During peak seasons or holidays, dispatch times may be slightly longer.
Delivery Time
- UK & Europe: 3–10 business days
- North America: 7–14 business days
- Africa, Asia & Oceania: 10–20 business days
Shipping times depend on the destination country and customs clearance procedures.
Duties and Taxes
International orders may be subject to import duties, taxes, or fees imposed by the destination country. These costs are the responsibility of the customer
Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.
Delayed or Lost Orders
While rare, delays can occur due to customs or courier issues. If your order hasn’t arrived within the estimated timeframe, please contact us and we’ll assist in tracking or replacing it.
Compliant with the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013
Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Times
- Standard Delivery (UK Mainland): 3–5 business days
- Express Delivery (UK Mainland): 1–2 business days
- Northern Ireland & Remote Areas: 5–7 business days
A tracking number will be provided once your order is dispatched.
Shipping Rates
Shipping fees are calculated at checkout based on your location and delivery option.
Free delivery may apply to orders over a certain amount (see promotions at checkout).
Lost or Damaged Parcels
If your order hasn’t arrived within the expected timeframe, or if it arrives damaged, please contact us at tinaliebe2023@gmail.com and we’ll resolve the issue promptly